Question: If I want to complain, how do I do it?


If you believe you have any reason to complain about the conduct of any driving instructor, or the driving school they are associated with, your first step is to read the driving school’s Terms and Conditions and complain to the driving school directly. A phone call might be enough to put things right for you, but if not, or if your complaint is particularly serious, you should write to the owner of the driving school at the address on their website, giving full details of the issue you are complaining about and what it is you want to put the matter right.

If you are still unhappy with the response you receive, you can write to:

The Register of ADIs
Driving Standards Agency
PO Box 280
NE99 1FP

or you can telephone them on 0300 200 1122.

Question: I read about PDI and ADI instructors. What’s the difference?


To be “licensed”, (as a PDI, or “Potential” Driving Instructor), means that the instructor has yet to pass the final exam leading to full qualification as a driving instructor, although if they have been given the right amount of quality training, they should be every bit as proficient as, (and may arguably be “keener” than), their “registered” contemporary, (or Approved Driving Instructor).

You can tell whether your driving instructor is a PDI or an ADI as a PDI will display a pink badge in the bottom left of the corner of the front windscreen, whereas an ADI will display a green badge.